Privacy Policy

This explains what we collect, why, and what you can do about it. We have written it to be read, not to be survived.

Longtable is operated by Front Porch OS LLC, a Washington limited liability company ("we", "us"), and we are responsible for the information described here.

1. What we collect

What you give us. Your name, email address, and — if you choose to give them — your phone number, photo, date or year of birth, the area you live in, a short description of yourself, and your interests. If you name a trusted contact, we hold their name and how to reach them.

What you do here. The Circles, groups and events you join, what you post in them, requests you send and receive, and messages to Help & Support.

What we need to run the service. Sign-in records, the approximate location of the area you told us you live in, and basic technical information such as your browser type and the times you visited. If you turn on notifications, we hold the token your browser gives us so we can send them.

Payment. If you pay for a membership, our payment provider handles your card. We never see or store your card number. We keep only a reference that tells us which account paid.

2. Why we collect it

• To let you find neighbors and be found by them. The area you live in is used to show you what is nearby. We show other members your approximate area, never your exact address.
• To run Circles, groups and events, including reminders about meetings you have said you will attend.
• To keep the service safe — to check that a member is a real person where verification is used, and to act on reports of behavior that breaks our Terms.
• To take payment where you have a paid membership.
• To contact you about your account, your Circles, and things you have asked to be told about. You choose which notifications you receive, and you can change that at any time.

We do not use your information to build advertising profiles.

3. What other members can see

Other signed-in members can see your name, your photo if you have added one, your description, your interests and the general area you live in. Members of a Circle you join can see that you are in it and what you post there.

Other members cannot see your email address, your phone number, your exact address, your date of birth, your trusted contact, or anything you send to Help & Support. We do not give your contact details to another member; when two members agree to be introduced, the introduction happens inside Longtable.

4. Who else sees it

We share your information only with the companies that help us run the service — hosting, email delivery, notifications, mapping and payment processing — and only what each of them needs. They act on our instructions and may not use your information for their own purposes.

We will also disclose information where the law requires it, or where it is necessary to protect someone's safety.

We do not sell your personal information, and we never will.

5. How long we keep it

We keep your account information for as long as your account is open. When you close your account we delete your profile, and remove your name from what you posted in Circles and groups rather than deleting the conversations other members took part in.

Closed Circles and their contents are deleted after a retention period. Messages in Circles and groups are deleted on a rolling basis. Records we are legally required to keep — payment records, and the record of which version of our Terms you accepted — are kept for as long as the law requires.

6. Your choices

You can:

• See and change almost everything about you, from your profile.
• Ask for a copy of what we hold about you.
• Ask us to correct anything that is wrong.
• Close your account and ask us to delete your information, subject to the records we must keep.
• Turn notifications on or off, by channel, at any time.
• Object to, or ask us to limit, how we use your information.

Ask through Help & Support in the app. We will not charge you and we will not make it difficult.

Depending on where you live you may also have the right to complain to a data protection authority. You are welcome to raise it with us first, but you do not have to.

7. Keeping it safe

Information is held on encrypted servers, and access is limited to the people who need it to run the service. No system is perfect. If information about you is exposed in a way that puts you at risk, we will tell you.

8. Children

Longtable is for adults. We do not knowingly collect information about anyone under 18. If we learn we have, we delete it.

9. Where your information is held

Our service and the companies that help us run it may hold your information in countries other than your own. Where that happens we make sure it is protected to the standard required by the law where you live.

10. Changes to this policy

If we change this policy we will tell you. If the change affects how we use your information in a significant way, we will ask you to read and accept it before you carry on.

11. Getting in touch

Questions about your privacy go to the Help & Support section in the app, or to the contact address published there. A real person answers.